Hi, I placed my order on Feb 10th and still haven't received it. The tracking shows it's been stuck in transit for 5 days. Can you help?
John Doe · 2h
I'm sorry to hear that! Let me check the shipping status for your order #ORD-9821.
Sarah Agent · 1h
Checked with carrier — package is delayed due to weather. ETA is Feb 28.
Sarah Agent · 45m
Internal
I've checked with the carrier and your package is expected to arrive by Feb 28. I apologize for the delay — it was caused by weather conditions. Here's the updated tracking info.
tracking_update.pdf
Sarah Agent · 40m
Thank you for looking into this. I'll wait until Feb 28 then. Please let me know if there are any further updates.